SupportFind quick answers on FAQ Page You can also check our Internet Setup Page Troubleshooting Page Support Form Type of Issue*Please select one from the listService Activation, Change and CancellationService Fault and TroubleshootingBilling and PaymentOtherWhat is the question about?*Please select one from the listCan I order a service if my address doesn't appear on your website?How long does it take to activate my service?How to set up the Internet connection?How can I change the speed plan?How can I cancel my service?OtherWhat is the question about?*Please select one from the listMy service stopped working, what should I do?Why is my Internet slow?OtherWhat is the question about?*Please select one from the listWhen is my invoice issued?How can I pay the invoice?I think my invoice is incorrect.How can I change my credit card information?OtherIf your address does not appear in the search results, this usually means your address is unfortunately not in the serviceable areas. However, it is also possible that your address is quite new and our address data base has not been updated to include your address. Please submit this form and we will check the address for you.There are two parts of the activation, the carrier part and ezinternet part. If all the infrastructure is already in place, the service activation normally takes 10-20 minutes. If a tech visit from the carrier is required, the lead time could be 2-10 working days.If you have received the service completion email, it means your service is ready to use. Please follow the manufacturer's instruction to program your WiFi router or go to our Internet Setup Page for more information.Please complete and submit this form. Our team will process your request and get back to you once the change is completed.Please complete and submit this form. Our team will process your request and get back to you once the cancellation is completed.There are many reasons that can stop your Internet/WiFi from working. Please check the power and cabling first, or download our troubleshooting manual here. If the fault is still ongoing, please complete this form and our team will get back to you as soon as possible.The common reasons for slow speed are heavy traffic during peak hours, poor WiFi coverage and router issue. Turning the WiFi router off and on again or moving the WiFi router to a different location can solve some of the problems. If multiple devices are used for streaming services, upgrading the speed plan might not be a bad idea. You can also download our troubleshooting manual for more information. If the speed issue persists, please complete this form and our team will get back to you to offer more help.The invoices are issued monthly within the first 5 business days of each calendar month.Payment can be made via credit card (only Visa and Mastercard credit cards are accepted). Bank transfer is offered to our business customers only. No credit card surcharge applies.Please complete this form to report the issue and our team will get back to your as soon as possible. We will refund any overcharge back to your account as credit. Any unused credit will be refunded to your credit card when the service is cancelled.Please go to our Card Information Update Page to update your card information.Name* First Last Email* PhoneFor quicker response please leave your phone number.Please provide one of the following information*Please select one from the listInvoice NumberService AddressCustomer IDInvoice Number*Service Address*Customer ID*Message*CAPTCHANameThis field is for validation purposes and should be left unchanged.
